Privacy policy

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Privacy Policy

Last updated: 29 August 2026

At Glideworks, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit glideworks.com.au or make a purchase from us.

Information We Collect

When you place an order or create an account, we may collect:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, and pages visited, via tools such as Google Analytics.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, dispatch notifications, and tracking updates via Australia Post
  • Respond to your enquiries and provide customer support
  • Improve our website and product offerings
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Australia Post — for order fulfilment and delivery
  • Shopify — our ecommerce platform (see Shopify's Privacy Policy)
  • Google — for analytics and advertising services
  • Payment processors, solely to complete your transaction

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. You can disable cookies in your browser settings, though some features of the site may not function as intended.

Your Rights

Under Australian privacy law (the Privacy Act 1988), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us directly.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our site is hosted on Shopify's secure platform.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us via our website at glideworks.com.au.